Continue Economic Development Efforts to Complete & In Progress Attract New Businesses to the Community x 15 new notable restaurants & retail opened in the City in 2023. x Two new residential developments opened in 2023: Blu II & Watermark Strategic Plan Goal 6: Communication & Community Outreach Strategy Status Continue enhancing community education and Completed & Ongoing outreach through various forms of social media, x Launched the new quarterly City videos and printed materials newsletter – The Beacon. x Implemented successful community outreach campaigns, including: City Council events, the City’s mobile app, Laguna Niguel Restaurants Summer Contest, Sea Country Festival, Organic Waste, Economic Development, E-Bike Education, La Paz Road and the Laguna Niguel Trolley. x Surpassed over 5,000 downloads on the City’s mobile app. x Significantly increase in social media outreach on all platforms. Continue enhancing HOA community Ongoing education and outreach x Continued to provide in person HOA educational opportunities. x Continued to prepare HOA quarterly newsletters and HOA Board Education roundtables. Additional Items/Projects Completed Human Resources x Completed compensation study. x Streamlined the employee new hire process. x Conducted numerous employee training programs. x Conducted numerous leadership, employee development and engagement trainings and programs throughout the year. Information Technology x Provided bi-annual staff training on ransomware, spyware & virtual threats. x Implemented a new backup system for all on-premises and cloud-based servers to protect the City from ransomware and other threats to City data. x Implemented Multi Factor Authentication for all City employees. viii